..."not only that, but Olga and I agree that you are the Nicest person that we met in 2005,"...

..."I would have to be the first to admit that I am not the easiest person to deal with on a contract, as I am fixated on the terms of the contract, picky about the details of construction and demanding on the quality of the work.  Olga is also very demanding about the 'architectural details' and 'finishing touches' so together we are a tough team to deal with on a project of this importance.  I am so pleased that we can state, without qualification, that you not only met our expectations but you exceeded them in all categories"...

Olga & Richard